At Intaz (intaz.shop), we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your jewelry item, we offer a straightforward return and refund policy. Please read the following guidelines to understand how you can return your product and receive a refund.
1. Return Eligibility
Time Frame:
To be eligible for a return, you must initiate the return within 30 days of receiving your order. Items returned after this period will not be accepted.
Condition:
To qualify for a return, the item must be in its original condition, unused, and with all original packaging, tags, and certificates (if applicable). We do not accept returns on items that have been worn, altered, or damaged.
Non-Returnable Items:
- Custom or personalized jewelry
- Final sale items
- Gift cards
2. Return Process
Step 1: Request a Return:
To initiate a return, please contact our customer service team at help@intaz.shop with your order number and reason for the return. We will provide you with a return authorization number and instructions on how to proceed.
Step 2: Ship the Item:
Once your return request is approved, securely package the item and include the return authorization number. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged packages during return transit.
Step 3: Inspection and Refund:
Upon receiving your return, we will inspect the item to ensure it meets our return criteria. Once approved, we will process your refund. The refund will be issued to the original payment method within 7-10 business days, excluding any original shipping costs. Please note that it may take additional time for your bank or credit card company to process and post the refund.
3. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order on our website.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at help@intaz.shop with your order number, a description of the issue, and photos of the damaged item. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
5. Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received. In such cases, we will provide a prepaid return shipping label.
6. International Returns
For international returns, customers are responsible for all shipping costs, customs duties, and taxes associated with returning the item. We recommend using a trackable and insured shipping method.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Intaz
Email: help@intaz.shop